Customer FAQs

/Customer FAQs
Customer FAQs2013-11-08T18:32:54+00:00

How do I become a Luxe Colore VIP?

Register on Luxecolore.com! It’s just that simple.

Can I buy safely on Luxe Colore?

You can buy unique, exquisite fashion pieces on Luxe Colore knowing that the team has vetted our designers for the highest standards of quality and customer service. Luxe Colore handles the payment and acts as an intermediary between yourself and the designer so you can rest assured that we will always be around to help in the uncommonly event that something goes wrong.

Buying on Luxecolore.com – how does it work?

You do not need to have an account to buy on Luxe Colore. However we recommend register so you contacted when we have VIP only shopping events on and off line. Luxecolore.com works by directly connecting buyers and designers together – You purchase directly from the designer.

What is the delivery policy at Luxecolore.com?

As Luxecolore.com is an online marketplace connecting buyers with sellers, we are not directly involved with the shipment of goods purchased on our website. Each seller has his or her own specific shipping methods and timeframe for delivery, clearly visible in the shipping section of the item page. Before adding an item, please check that they do ship in your area even though you can be assure that the majority of our designers ship worldwide.

How can I pay?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Can I ship my items to multiple addresses?

During the checkout process at Luxecolore.com you can only select one shipping address. If you want to send items to different addresses please go through checkout separately for shipping address.

What do I do if I am not happy with an item I received?

To get a resolution to your problem please contact the designer directly through our site regarding their detailed return and refund policies. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem as the minimum requirement for our designers is refund or exchange within 7 days of receipt. If you do not receive a response and you believe that you have genuinely been misled by the items description and/or condition, then feel free to email our customer service department. We will do our very best to make sure you are happy.

What do I do if my order doesn’t arrive?

To get a resolution to your problem, please contact the seller directly through our site. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem. If you do not receive a response and you believe that you have not been sent the items you purchased you may file a transaction report with us. We will do our very best to make sure you are happy.

What is the policy on returns and refunds at Luxecolore.com?

All of our designers agree at a minimum to provide a refund or exchange within 7 days of receipt of the piece if you are unhappy with your purchase or if it has been damaged in transit. However it is important to note that each designer also has his or her own detailed policy. So please be sure to check those on the item pages. If you would like a refund or an exchange, please message our customer service department. Once the designer has received the piece, Luxe Colore will refund you unless you have opted for an exchange.

Where do Luxe Colore designers ship their pieces?

The overwhelming majority of our designers ship to any destination in the world (where legally permissible in their country of origin). In fact, the majority of our sales are intercontinental so no matter where you are, it’s safe to assume that our designers can ship to you. If a designer doesn’t ship to your country, it will be made clear to you.