FAQ

/FAQ
FAQ2013-11-08T18:25:54+00:00

1. How It Works

Luxe Colore is a highly curated global style shopping experience. We link talented designers with fashion forward customers. Once a designer becomes part of the Luxe Colore family they are provided with a shop where their beautiful pieces are displayed and a page for their bio allowing customers to truly understand the vision of their brand.

2. Who is responsible for shipping?

Our fabulous designers are in charge of shipping their pieces to customers.

3. Can I use any type of photo for my shop?

There are set standards for any photo used on the Luxe Colore. This allows us to maintain a nice clean and chic look.

4. What happens when I receive an order?

When you receive an order, we handle the payment from the buyer and send you an email immediately with the details of the order: the buyer’s name, delivery address, the piece(s) that they bought and what shipping method. You then ship the order to the customer.

5. What are your fees and how do I get paid?

Luxe Colore only charges a 20% commission on the retail price of the piece (15% for Exclusive pieces). Luxe Colore does not charge commissions on shipment prices. Once the order has been shipped, we hold the payment for 15 working days (in case there are returns and refunds) before your payment is cleared and goes into a queue with disbursements made to our designers every 1st and 15th of the month.

6. How do returns or refunds work?

Designers set their own guidelines in regards to returns or refunds. However, we require that all designers offer a full refund (including the original shipping but excluding the return shipping) if the customer requests one within seven (7) days of receipt of the piece and returns the piece to the designer.

7. What kind of marketing do you do?

We do many forms of online marketing to promote our website such as Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Marketing on Facebook, Instagram, Pintrest and Twitter, and email marketing. We are also active in online and offline PR.

8. Do I have to sign any contracts?

There are no formal contracts to sign but as with most websites, you need to agree to our Terms of Use and Seller Agreements.